Crossfire Europe

Product Manager Letter - 17th August 2017

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Top 500 Contributor
Posts 103
PM_CrisCross Posted: 08-17-2017 15:21

Attention Mercenaries!

PM_CrisCross reporting from Berlin. I hope everybody is enjoying the new content we patched today, as well as the new events. I am counting on you to erase Atlas from the face of the Earth (or more precisely, from the Fatal Canyon)! And I hope you perform well in Ranked matches for the 4th season!

It has been 2 very busy weeks since the last patch on August 1st, between the testing of today’s patch, the preparation our the Crossfire Stars (CFS) European Finals at Gamescom next week and the preparation of events for the upcoming 6th anniversary of Crossfire Europe. I would like to give you short update about a few topics today:
- CFS European Finals at Gamescom
- Customer support and GM presence on forums and in-game
- Upcoming special events for the 6th anniversary of Crossfire Europe in September

 

1) CFS European Finals at Gamescom
We are very excited to find out who will become the new European champion of Crossfire at Gamescom next week! The CFS European Finals will comprise semifinals and finals played in Cologne, Germany on August 24th at the ESL Arena in Hall 9 and are being organized together by Smilegate and ESL.

Following the qualifiers, the group stage, and the first stage of the playoffs, four of the top teams from Europe - FlipSid3 Tactics, Serenity Sports, PENTA Sports, and Exotic Esports - will compete to claim the winner’s prize of €10,000 and a slot in the CFS Grand Finals in China.

There will be two semifinals in which each team will play a best-of-three round robin format. The winning teams will go on to play in the best-of-five Grand Final while the losing teams compete for 3rd place.

Time:              24 August 2017, whole day
Location:        gamescom Cologne, ESL Arena „Alternate Stage“ (Hall 9)

Distribution of gamescom European Finals prize money:
1st Place:       € 10,000 and a slot for the CFS Grand Finals in China
2nd Place:      € 6,500
3rd Place:       € 2,500
4th Place:       € 1,000

Schedule:
Semi Final #1 FlipSid3 Tactics vs. Serenity Sports
Semi Final #2 Exotic Esports vs. PENTA Sports
Match for 3rd Loser Semi Final #1 vs. Loser Semi Final #2
Grand Final    Winner Semi Final #1 vs. Winner Semi Final #2

The matches will be broadcast in English via the official CROSSFIRE (CFS) Twitch channel

 

2) Customer support and GM presence on forums and in-game
As I mentioned above, the team has been very busy in the past few weeks. We received an increasing amount of customer support tickets in the past 4 weeks and we must admit we got a bit overwhelmed by the unfortunate combination of summer holidays for some team members, sickness for others, the testing of today’s patch and the various events which we are preparing the celebrate Crossfire Europe’s 6th anniversary in September… We apologize if you had to wait longer than you expected for an answer to your customer support tickets. However, by tomorrow evening we should have finally answered all remaining tickets. We want to be sure that everybody can play Crossfire this weekend!

Also, you might have noticed that as a consequence of the topics mentioned above, it looked like the GM team was less active on the forum. It doesn’t mean that we were not reading the posts, just that we didn’t always have to time to answer directly. Now that we are almost done with all customer support tickets and that the patch is live, the situation should be back to normal.

 

3) Upcoming special events for the 6th anniversary of Crossfire Europe in September
Yes, it’s been almost already 6 years, as the closed beta of Crossfire Europe started on August 31st 2011. For this occasion, we are preparing some special events for September and October. The official celebration will start with the patch we will have on September 14th and will continue with another patch on September 28th (note it on your calendars!). I don’t want to spoil too much, but here is a list of what will be coming with these 2 patches:
- New map Refinery Plant (also known as Cache on the Wikia)
- New Weapon Master Mode (you can check the wikia: http://crossfirefps.wikia.com/wiki/Weapon_Master)
- LOTS of events with more generous rewards than usual (RP, GP, free capsule tickets, great time-limited weapons, etc.)
- New GP weapon in direct sales
- Updated GP capsules (more generous)
- 3 new rewards for 150 capsule coupons
- Special 6th anniversary RP capsules and capsule sales
- New VVIP weapon (primary weapon)
- And some more surprises...

Until this patch, we will be focusing on several key topics:
- Continuing to optimize server performance (we have some hardware updates planned)
- Fixing current bugs and glitches



Have a great weekend in Crossfire Europe,
Your PM_CrisCross



Top 10 Contributor
Male
Posts 3,813

Any justification for not fixing the vvip char rapid fire?

So buying cheats directly via in-game shop is cool with you?



Top 25 Contributor
Posts 1,730

So you are telling us that from 17th August to 14 th September there wont be any patch?

 

She loved mysteries so much, that she became one.

-t4sos's girlfriend

Inactive from 01/10/17  to 31/01/18 due to studies, Good Luck everyone, keep this game alive. rose



Top 150 Contributor
Posts 229

looking that we got some new contents still i dont see MP shop on that list

IGN:[SD]*StevaN*



Top 150 Contributor
Male
Posts 209

PM_CrisCross:

 

- New map Refinery Plant (also known as Cache on the Wikia)
- LOTS of events with more generous rewards than usual (RP, GP, free capsule tickets, great time-limited weapons, etc.)
- Updated GP capsules (more generous)
- 3 new rewards for 150 capsule coupons
- Special 6th anniversary RP capsules and capsule sales

These things got my attention. Curious to see how much "generous" will be the GP capsules. Can't really say I feel hype because smilegate let me down many times before, so I will wait the actual update before I say anything.

 



Top 200 Contributor
Male
Posts 189

How about Mileage system, it had been totally forgotten for long timesorry



Top 25 Contributor
Posts 1,730

MATTYGUO:

How about Mileage system, it had been totally forgotten for long timesorry

i think thats supposed to be the surprise

She loved mysteries so much, that she became one.

-t4sos's girlfriend

Inactive from 01/10/17  to 31/01/18 due to studies, Good Luck everyone, keep this game alive. rose



Top 200 Contributor
Male
Posts 189

Hope so

t4sosGR:

MATTYGUO:

How about Mileage system, it had been totally forgotten for long timesorry

i think thats supposed to be the surprise

 



Top 500 Contributor
Posts 76

PM_CrisCross:
3 new rewards for 150 capsule coupons
- Special 6th anniversary RP capsules and capsule sales
- New VVIP weapon (primary weapon)
- And some more surprises...

I'm really curious what will be the next 3 weapons for coupons, that make me very excited for more collections on my account!

good news! i hope the patches will be regular every month - that make cf eu more succsesfull i hope so! bow:P



Top 100 Contributor
Male
Posts 398

I know I lost it a few times but... things are looking better...

Keep it up!

IGN - WinstonBG



Not Ranked
Posts 21

I have a question about new system of GP capsules. Is there any chance to reduce the price of the capsules?, because i think it's a bit expensive



Top 150 Contributor
Male
Posts 242

PM_CrisCross:

3) Upcoming special events for the 6th anniversary of Crossfire Europe in September
Yes, it’s been almost already 6 years, as the closed beta of Crossfire Europe started on August 31st 2011. For this occasion, we are preparing some special events for September and October. The official celebration will start with the patch we will have on September 14th and will continue with another patch on September 28th (note it on your calendars!). I don’t want to spoil too much, but here is a list of what will be coming with these 2 patches:
- New map Refinery Plant (also known as Cache on the Wikia)
- New Weapon Master Mode (you can check the wikia: http://crossfirefps.wikia.com/wiki/Weapon_Master)
- LOTS of events with more generous rewards than usual (RP, GP, free capsule tickets, great time-limited weapons, etc.)
- New GP weapon in direct sales
- Updated GP capsules (more generous)
- 3 new rewards for 150 capsule coupons
- Special 6th anniversary RP capsules and capsule sales
- New VVIP weapon (primary weapon)
- And some more surprises...

Until this patch, we will be focusing on several key topics:
- Continuing to optimize server performance (we have some hardware updates planned)
- Fixing current bugs and glitches

 

Where's the MP System?? I wanna spend all my FP maaaan...

 

IGN: Bal[War]

 



Top 10 Contributor
Posts 3,282

GMs, on top of the server issues many of my friends are experiencing, next in line is the vip sniper abuse that I am certain you are aware of. 
This GM team's stance on the issue is ambiguous to say the least. It really is a game-changing problem and affects virtually everybody. As it is very important issue to me, I'm disappointed every day when the thread is bumped and you don't respond and every month when you write  a product manager letter and it is never mentioned by you. 
I have seen the thread being temporarily locked, and it is now safe for me to assume you are not denouncing the prejudice that's been going for far too long. 

Have no fear, Alerio is here!
Alteria / Exalted 



Top 10 Contributor
Male
Posts 3,813

They even locked the thread about it because it was bumped too often, which was obviously made with the goal in mind to finally get them to say something about it, but all feralus said was "we are aware of this".

Simply being aware of this would be enough until there's a fix, but once there's a fix and it's not being applied to our version for 8 months upwards I think there should be a god DAAAAAMN statement about why on earth they chose to PURPOSELY not fix it, knowing how unfair and incredibly ridiculous it is.

They are literally fine with selling a rapid fire sniper cheat for about 80€, and they are 100% purposely ignoring this topic. I wrote about it in every freakin PM letter, and most of the time CrisCross even looked through the replies and answered many of them, but somehow never wrote anything about this issue.



Top 50 Contributor
Posts 630

Ghost Mode step patch, when?

2-3 months ago you were hoping to receive it next month, so I'm curious what that means. It's more than just "we reported it", etc.

ESL Crossfire,
Anti-Cheat Specialist, Editor, Support Specialist, Tutor

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