Crossfire Europe

Product Manager Letter - 31st August 2017

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Top 500 Contributor
Posts 103
PM_CrisCross Posted: 08-31-2017 10:52

Attention Mercenaries,

PM_CrisCross reporting from Berlin. I have big news for you guys! We are currently working on 2 special patches set for September 14th and September 28th, as we will celebrate the 6th anniversary of Crossfire Europe for a period of 4 weeks starting on September 14th. Yes, our beloved Crossfire Europe is 6th years old already and we want to celebrate with you! Obviously, we want to keep some surprises and won’t reveal everything right now, but we can already share some teasers about what you can expect for these 4 weeks of celebration:

- A special competition where players will be ranked in 8 categories, and for which ranks will be shown in a dedicated page on the website. Top 50 players in each category will receive 10 free capsule tickets, and players in the top 10 will receive even more rewards!
- The new Weapon Master Mode
- Daily playtime events
- A 6th anniversary special lottery with tons of rewards
- The new map Refinery Plant which won the survey “which map do you want to see next in Crossfire Europe?”. Only Crossfire China has this map currently, so it’s pretty exclusive :)
- A community challenge
- A monthly event for the full month of October
- EXP&GP boosts
- 2 new GP weapons
- New Capsule Coupon permanent rewards
- A special 6th anniversary RP capsule
- A new VVIP weapon
- Special RP offers

Also, these patches and events for the 6th anniversary will be supported by a special marketing campaign aiming at bringing more new players to Crossfire Europe and bringing back some former players.

As you can see, there will be a lot going on in Crossfire Europe content-wise and event-wise in the next 2 months! But that not the only things we are working on at the moment, as we are currently having 2 points of focus regarding the overall player experience: improving the lag situation and overall server performance, and becoming increasingly efficient in our fight against cheaters.

Regarding the lag and sometimes high ping that some of you experience from time to time:
We are currently planning our next big project to significantly improve this situation.  We are looking both into hardware side and into networking side, checking everything possible so the game can run smoother than ever. As you can imagine it’s a big project so it won’t happen overnight, but it's the top priority currently for our IT team. We recently made some good progress and the special server we built and set up for the CFS European Finals at Gamescom last week worked wonderfully (you can ask the teams, there was no lag at all there). So we are using this experience to now improve the server performance and connections for the Live servers.

Regarding the fight against cheaters, we are working on 3 aspects:
- fixing all known glitches so nobody can use this illegal practice anymore to take advantage over other players. We are aiming at already fixing a bunch of them with the September 14th patch, and this will continue with every patch until we have fixed all reported glitches.
- improving our anti-cheat solutions by updating them even more regularly and more efficiently (the new Xtrap update of today is a good example of that)
- banning cheaters which have been reported via tickets in our help center and have been confirmed after our investigation. We have been very active on that side and banned quite a few cheaters recently. We encourage you all to make the extra effort to report to us when you are sure that a player was cheating, whether he was using glitches or hacking tools. This will help us fix glitches and block illegal tools so we can make the game experience better for everybody.

I wish you a great weekend on Crossfire Europe and I am very looking forward to share with you more about the awesome events and new content planned for the 6th anniversary patches!

Kind regards,
Your PM_CrisCross

 



Top 10 Contributor
Male
Posts 3,810

>Pretending to fight cheaters

>selling sniper rapid fire for 80€

>Ignoring all posts about it and doesn't bother to provide the reason for why they don't implement the already existing fix

=Hypocrisy?



Top 25 Contributor
Posts 1,729

I would like to know if the coupon weapons will be changed on 14th or 28th September. 

 

 

 

Guys seriously you have a fix for the spin kick , just use it.

She loved mysteries so much, that she became one.

-t4sos's girlfriend

Inactive from 01/10/17  to 31/01/18 due to studies, Good Luck everyone, keep this game alive. rose



Top 150 Contributor
Male
Posts 209

And all this will be exactly during my university's exams period when I will be studying and not playing CF...

*Sigh*



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saving money for the M4A1-S Prism Beast VIP :>>



Top 150 Contributor
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Same with you....miiiii

IGN:Am[ON]iaC*  

The best sniper its here....heart



Top 150 Contributor
Female
Posts 224

PM_CrisCross:

As you can see, there will be a lot going on in Crossfire Europe content-wise and event-wise in the next 2 months! But that not the only things we are working on at the moment, as we are currently having 2 points of focus regarding the overall player experience: improving the lag situation and overall server performance, and becoming increasingly efficient in our fight against cheaters.

Regarding the lag and sometimes high ping that some of you experience from time to time:
We are currently planning our next big project to significantly improve this situation.  We are looking both into hardware side and into networking side, checking everything possible so the game can run smoother than ever. As you can imagine it’s a big project so it won’t happen overnight, but it's the top priority currently for our IT team. We recently made some good progress and the special server we built and set up for the CFS European Finals at Gamescom last week worked wonderfully (you can ask the teams, there was no lag at all there). So we are using this experience to now improve the server performance and connections for the Live servers.

Empty promises? You already said once a while ago that there will be performance updates, but nothing has changed. The tick rate is still terrible, high ping players are still supported by this and the region block doesn't work as it should work. People outside the EU are still able to create and play with new accounts. The fight against cheaters is also more a joke than a real thing... I've reported several people, who were obviously cheating, just to see them still playing after a week?!? Why am i even reporting them, when nothing happens? I've enough! Take your job serious and show some progress or go home... I'm more than just disappointed...

 



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Male
Posts 2,532

xVermillion:

>Pretending to fight cheaters

>selling sniper rapid fire for 80€

>Ignoring all posts about it and doesn't bother to provide the reason for why they don't implement the already existing fix

=Hypocrisy?

The Mods have explained every step possible, every weapon abusable and everything that the character than do. We've spoke about how is it unfair that kicking makes you skip the weapon draw/reload animation. 

I can guarantee you this is not ignored. And i'm surely it's on the devs hands to fix this. No need to even bash CrisCross, because everything the GMs discussed with us in already knowledged by him.

Walleo | Forum Moderator

[GM]Feralus: "...no worries :)"



Top 50 Contributor
Posts 629

Any news on the Ghost Mode step patch highlighted and reported by you guys, source here: https://www.youtube.com/watch?v=bsbpxpG00LY ?

 

 

ESL Crossfire,
Anti-Cheat Specialist, Editor, Support Specialist, Tutor



Top 50 Contributor
Posts 629

Latest information on it:

PM_CrisCross:

Citru:
This all sounds great, as usual, although my main concern is Ghost Mode - any updates on the step bug?

This was reported to the developers. They are looking into a fix, which we hope to receive in May.

Source: http://forum.gamerage.com/crossfire/forums/p/47452/225308.aspx#225308

It would attract more players to our version, because ours would be better than CFNA's (a lot of EU Ghost players there), and it would please the existing players who still play it in EU a lot, because the mode would go back to normal and be balanced again.

ESL Crossfire,
Anti-Cheat Specialist, Editor, Support Specialist, Tutor



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Posts 6

true ! the new vip is m4a1-s prism best and i have saved money for it in 5 months



Top 10 Contributor
Male
Posts 3,810

Walleo:

xVermillion:

>Pretending to fight cheaters

>selling sniper rapid fire for 80€

>Ignoring all posts about it and doesn't bother to provide the reason for why they don't implement the already existing fix

=Hypocrisy?

The Mods have explained every step possible, every weapon abusable and everything that the character than do. We've spoke about how is it unfair that kicking makes you skip the weapon draw/reload animation. 

I can guarantee you this is not ignored. And i'm surely it's on the devs hands to fix this. No need to even bash CrisCross, because everything the GMs discussed with us in already knowledged by him.

I thought we had a forum to discuss such things, not a mod group..

Also, if criscross asked them about it, I'm sure he's been given an answer. It's clear that smilegate doesn't want to fix it for anyone but their favorite child because selling cheats directly in the game is so much better than fair play and equality across all versions.



Top 200 Contributor
Male
Posts 173

And we will have a coupon reward?



Top 100 Contributor
Male
Posts 396

Don't get me wrong but... can anyone count how many times "we are working on it" has been said over the past XX months?

@ Walleo ... It's our PCs remember?

Other than that... Happy Anniversary CF EU! Hope it gets better!

IGN - WinstonBG



Top 500 Contributor
Posts 75

PM_CrisCross:
Special RP offers

PM_CrisCross:
The new Weapon Master Mode

its nice new thing! love it.

PM_CrisCross:
A new VVIP weapon

i have strange feeling that will be a maybe bladed knucles vip, but its only quessing sir.

PM_CrisCross:
New Capsule Coupon permanent rewards
PM_CrisCross:
Special RP offers

both thing is for me most interested, but the another is same a good thing! 

I just hope that these things will be special and rare for these 150 coupons, otherwise people just will not be interested, please take this into consideration.

PM_CrisCross:
A special 6th anniversary RP capsule

Certainly will be celebrating this event draw on new weapons, I can not wait!

If I could of course say a few words from myself, what would I expect from the crossfire europe team in the near future, I would like to add such an aspect to this moment and I think the only one who expects. At what time can we expect cosmetic character updates? type. Not all berries, but overall better visualization, which will encourage players to cosmetic fun - I think that such a procedure can increase the income of the company and contribute to the better popularization of the game, I think you about the same Well, I think it's worth mentioning about this in the game forum - because it's the community that creates the game with the tutors! We all work on the success of the game, rung the rungs so that our game community is non-stop developed and never let it collapse and now the message to all players, let the crossfire again rise again, let it be great again and great! I wish you a good night, dear players! :):P


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